❓ Frequently Asked Questions (FAQ)

1. Who is Bigprot M802 suitable for?

The M802 is designed for adults and seniors with mild to moderate hearing loss. It is not recommended for severe or profound hearing impairment.

2. Is it easy to operate for seniors?

Yes. Bigprot M802 is built with simplicity in mind. It features one-touch power control and a stepless rotary dial for volume adjustment — no smartphone or app required.

3. Does it reduce background noise?

Yes. The M802 includes basic noise reduction technology to help suppress background sounds and improve speech clarity in everyday environments.

4. How long does the battery last on a full charge?

A full charge takes about 1.5 hours and provides up to a full day of continuous use. Battery life may vary depending on volume level and usage habits.

5. How do I know when to recharge?

The included charging case features a clear LED power display, so you’ll always know the remaining battery level at a glance.

6. Can I wear it all day without discomfort?

Yes. Each unit weighs only 0.16 oz (approx. 4.5g) and is designed to fit snugly behind the ear with a soft ear dome for canal comfort — ideal for extended daily wear.

7. What’s included in the package?

2 × M802 hearing aids (left & right)
1 × Magnetic charging case with LED display
6 × Ear domes (various sizes)
1 × Cleaning tool
1 × USB charging cable
1 × User manual

8. Is there a warranty or guarantee?

Yes. Bigprot provides a 1-year limited warranty and 30-day satisfaction guarantee. If you're not satisfied, contact us for support or return options.